Hester Cares: About You - About Your Home - About Our Communities
Hester Cares is a collective group of programs that illustrate and reinforce Hester Painting & Decorating’s commitment to customer service, quality craftsmanship, and support of the communities where we work.
We give our customers a Two-Year Workmanship Warranty in writing. As a savvy consumer, you will want to insist on such a warranty from every contractor you work with. The key component to look for in a painter’s warranty is a provision that the labor to repair faulty work is included. Many contractors will try to pass on only the paint manufacturer’s warranty, which only covers the materials.
Becoming a member of Hester Painting & Decorating's exterior maintenance program is a fantastic way to protect the investment you've made in your home. Preventive home maintenance can help eliminate expensive repairs and protect the value of your home - one of your largest investments - for years to come.
Let Hester Painting & Decorating's experts perform a thorough review of the condition of your home's exterior free of charge each spring. We will provide you with a detailed, no-obligation evaluation, including cost estimates and timelines for suggested repairs. As a member, you will receive priority scheduling for the repairs you choose to make.
At Hester Painting & Decorating we have always prided ourselves on our unparalleled customer service and craftsmanship. This Six-Month Follow Up Inspection allows us to take that commitment to another level. You may have thought six-month check-ups were simply for your teeth or your car. At Hester Painting & Decorating, we believe your home is also worth an expert check-up as well. Your home is our priority!
We appreciate every opportunity to work in our customer’s homes, and we are dedicated to ensuring that everything remains as it should be: beautiful. We stand by our work, so we will carefully inspect the condition of the work we performed six months after completion of the project. If there are any touch-ups relating to our workmanship, we will schedule a date to return and repair the issues at our cost.
Valued Customer Surveys
Our customer’s thoughts are very important to us. After every job, we send a simple survey asking our clients for their valued feedback. These responses help us better understand customer needs and concerns, and they ensure we do what it takes to continually improve our worksites, results and service.
We’ve built our reputation on providing unparalleled customer service and quality work that our customers value. That’s a reputation we want to uphold! We take the comments on these surveys very seriously, so our management team reviews every survey response and utilizes the feedback immediately.